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Month: July 2017

Have You Considered A Mystery Shopping Program At Your Business?

As the holiday shopping season looms on the horizon, now’s the time to make sure your customer service is top notch.  The Chamber is excited to announce, “Customer First”, a mystery shopping program that is affordable, easy to implement and can provide crucial information to our local business owners and managers.

If you’re not familiar with mystery shopping services, you’re not alone. Many small businesses either have not heard of them or believe they are too expensive to utilize and not important enough to explore. In short, mystery shoppers are hired to pose as shoppers to assess your business operations. They discreetly and professionally perform a specific set of tasks such as purchasing a product or service, returning a product, registering a complaint, asking questions of sales reps, contacting your business by phone, and other related assignments.  The business owner or manager completes a short survey prior to the visits to outline what information they are interested in gathering. Afterward, the business is provided with a comprehensive, confidential summary report that outlines the results.  You may use it in a variety of ways; from rewarding employees who stand out to putting training and policies in place to remedy problem areas. Phone shops are also available to help ensure that all calls to your company are being handled politely and professionally.

In essence, a mystery shopping program will provide objective quantitative and qualitative feedback about the experience that the shopper had at your business. From their feedback, you are able to determine if your employees are living up to the standards you’ve set for them and if they’re following company procedures and practices on a regular basis and/or when the owner or manager is not present.

Promote local shopping by making the decision to patronize your business an easy one.  Utilize the chamber’s new program to get an honest, all-encompassing view of an actual customer experience.  Click here for more information and pricing or contact the chamber offices at 740.282.6226.

Congratulations to Bully Tools!

As part of President Donald Trump’s “Made in America” week, the administration recently invited businesses from around the country to a White House showcase event on Monday, July 17, where the president surveyed the various American-made products for himself.
Chamber member Bully Tools of Steubenville was invited to represent Ohio at the event and at a Made in America Roundtable on Wednesday, July 19.
“I got a call that said they were from the White House,” Mark Gracy, owner of Bully Tools, told WTOV News9. “It came in through our receptionist. They told me that the White House was on line one, and I was thinking that this must be one of my friends pranking me.”

“Being recognized as the company to represent Ohio is a big honor for us as well,” he added. “We came in, we were small, and we’ve grown and continue to grow.”   Bully Tools is unique among American-Made companies, Gracy told WTOV, because they have a huge selection of products.
“All 200 products are 100 percent American-made. That’s a little bit unique. We’re one of the few companies that have a large, broad category. Some companies may make a product out of their line. Every single product we make is made in the USA. 100 percent labor and materials.”
To see Gracy’s participation in the White House’s Made in America Roundtable, go to this video and scroll ahead to the 12:20 mark. The chamber congratulates this local manufacturer and is proud to have them as a member.

First Friday at the Chamber

It’s the first Friday in July, and you know what that means.  It’s time once again for the Chamber’s one-and-only “non-event.”

In case you haven’t had a chance to join us yet, First Friday is a casual, post-work gathering at one of our member restaurants with specially priced appetizers, drink specials, and more. And by casual, we mean no program, no speaker, no registration, no meeting, and no real purpose other than to wind down and hang out.  Now in its 5th month, First Friday is a big hit with Chamber members who seem to really enjoy the opportunity to socialize while being off-the-clock and leaving all pretense of business at the office.

We’d like to invite you to come on over to Damon’s Grill & Sports Bar this evening from 5 to 7. Feel free to bring a friend, co-worker, or spouse. Damon’s will have some great appetizer and drink specials along with gift card giveaways and other surprises.  And there’s no charge and no need to RSVP – because, you know, it’s not really an event. See you there.